One of Koko’s goals is to make mental health and well-being support more accessible. In doing so, Koko understands that the topics discussed via our Bot Service may be personal. We take steps designed to minimize the personal information we collect.
Personal information you may provide to us through the Bot Service or otherwise includes:
We may combine personal information we receive from you with personal information we obtain from other sources, such as:
Data about others. We may offer features that help users invite their friends or contacts to use the Bot Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.
We may use your personal information for the following purposes or as otherwise described at the time of collection:
We may use your personal information to:
We may use your personal information for research and development purposes, including to analyze and improve the Bot Service and our business and to develop new products and services. As part of these activities, we may create aggregated, de-identified and/or anonymized data from personal information we collect. We make personal information into de-identified or anonymized data by removing information that makes the data personally identifiable to you. We may use aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Bot Service and promote our business and will not attempt to reidentify any such data. This may include sharing such aggregated, de-identified and/or anonymized data with research institutions, public health organizations and others. We do not necessarily control how these entities may use such data.
We may use your personal information to:
In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
Service providers. Entities or individuals that provide services on our behalf or help us operate the Bot Service or our business (such as hosting, information technology, customer support, email delivery, marketing, and consumer research).
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.
Business transferees. We may disclose personal information in the context of actual or prospective business transactions (e.g., fundraising, the sale, transfer or merger of all or part of our business, assets or shares). For example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Koko as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
Other users and the public. Certain of your personal information, such as questions submitted to other users for support, or the advice you volunteer, are shared with other Service users when you use the peer-support feature. Unless you self-disclose directly identifying information in the context of the peer-support feature, your directly identifying information will not be shared with other users. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information.
You may opt-out of marketing-related emails (such as our newsletter) by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
We need to collect certain personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
The Bot Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.
We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. We do not, however, intentionally offer our Bot Service to individuals outside the United States.
The Bot Service is not intended for use by anyone under 13 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Bot Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.